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Shipping and Delivery Policy

At The Furniture Bank Houston, we deliver quality, gently used furniture to families and individuals across the Greater Houston area.

Delivery Zones and Rates:
We offer local delivery from our warehouse at 8220 Mosley Rd Suite B, Houston, TX 77075. Delivery fees are based on distance from our facility:

  • Within 19 miles – $99

  • 20–29 miles – $129

  • 30–39 miles – $149

If your address is outside these zones, please contact us at (713) 842-9771 for a delivery quote.

Delivery Time:
Deliveries are typically completed within 3–7 business days from the date of order confirmation, depending on route scheduling and availability.

Pickup Option:
You may also pick up items directly from our warehouse at the address above. Pickup hours are Monday–Saturday, 10:00 AM – 6:00 PM.

Scheduling and Contact:
After your order is placed, our delivery team will contact you to schedule your delivery date and confirm access details. For any questions or changes, please call (713) 842-9771 or email info@houstonfurniturebank.org.

Additional Notes:
All delivery fees are non-refundable once the delivery is scheduled. Customers must ensure clear access to the delivery location. Re-delivery fees may apply if a delivery attempt fails due to access issues.